Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 335 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) shouting back (d) name-calling
2. 2.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) shouting back (d) listening without blame
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
7. 7.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
8. 8.True or false: “shouting back” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) bringing up old fights (d) shouting back
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) shouting back (d) finding a middle way
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
16. 16.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
19. 19.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”
20. 20.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) focusing on the problem
21. 21.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) focusing on the problem
23. 23.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
25. 25.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
27. 27.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
28. 28.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
30. 30.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
31. 31.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) using a calm voice (d) focusing on the problem
32. 32.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) using a calm voice (d) bringing up old fights
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) saying “I feel…”
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully

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