Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 336 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
7. 7.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
8. 8.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) using a calm voice
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
20. 20.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) taking sides at once
22. 22.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
28. 28.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) using a calm voice
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) focusing on the problem (d) shouting back
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
38. 38.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides

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