Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 337 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) walking off in anger
2. 2.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) apologising sincerely (d) name-calling
7. 7.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) shouting back
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
9. 9.True or false: “shouting back” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) saying “I feel…”
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) taking sides at once (d) using a calm voice
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) finding a middle way (d) listening without blame
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) finding a middle way (d) spreading gossip
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
24. 24.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
25. 25.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) taking sides at once (d) apologising sincerely
26. 26.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
27. 27.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) taking sides at once (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
31. 31.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
35. 35.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
40. 40.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) saying “I feel…” (d) apologising sincerely

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