Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 338 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
5. 5.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) finding a middle way (d) taking sides at once
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.True or false: “shouting back” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
15. 15.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) finding a middle way
16. 16.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
18. 18.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) finding a middle way
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) focusing on the problem (d) listening without blame
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) name-calling
26. 26.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) apologising sincerely
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) finding a middle way (d) using a calm voice
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) spreading gossip (d) name-calling

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