Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 339 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) spreading gossip (d) focusing on the problem
2. 2.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
7. 7.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) apologising sincerely
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) taking sides at once
14. 14.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
15. 15.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
17. 17.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) focusing on the problem (d) spreading gossip
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
22. 22.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) focusing on the problem
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) shouting back
24. 24.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
27. 27.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) finding a middle way (d) shouting back
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) listening without blame
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
33. 33.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) using a calm voice
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
35. 35.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) name-calling

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