Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 341 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) listening without blame (d) name-calling
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) finding a middle way
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
15. 15.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
23. 23.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) focusing on the problem
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) name-calling (d) listening without blame
29. 29.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) walking off in anger (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) finding a middle way
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) finding a middle way
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) walking off in anger (d) name-calling

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