Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 342 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
2. 2.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) taking sides at once
5. 5.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) spreading gossip (d) using a calm voice
10. 10.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) spreading gossip (d) finding a middle way
13. 13.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) bringing up old fights (d) shouting back
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.True or false: “shouting back” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) focusing on the problem
23. 23.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) saying “I feel…”
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
31. 31.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) name-calling
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
35. 35.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
36. 36.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
37. 37.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) listening without blame
40. 40.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False

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