Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 344 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) shouting back (d) walking off in anger
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) saying “I feel…”
8. 8.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) taking sides at once (d) spreading gossip
10. 10.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) spreading gossip
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) name-calling
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) listening without blame
23. 23.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
27. 27.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) saying “I feel…” (d) finding a middle way
30. 30.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) using a calm voice (d) finding a middle way
37. 37.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) shouting back

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