Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 345 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
2. 2.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
5. 5.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) walking off in anger (d) focusing on the problem
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) apologising sincerely (d) using a calm voice
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
9. 9.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
13. 13.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) listening without blame (d) using a calm voice
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
19. 19.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) finding a middle way (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
26. 26.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) bringing up old fights
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) taking sides at once
29. 29.True or false: “shouting back” makes a conflict worse. (a) True (b) False
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.True or false: “name-calling” helps solve a conflict. (a) False (b) True
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions

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