Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 346 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
2. 2.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
3. 3.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) bringing up old fights (d) finding a middle way
5. 5.True or false: “shouting back” makes a conflict worse. (a) False (b) True
6. 6.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) saying “I feel…”
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
12. 12.True or false: “name-calling” makes a conflict worse. (a) False (b) True
13. 13.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
17. 17.True or false: “name-calling” helps solve a conflict. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) spreading gossip (d) apologising sincerely
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
22. 22.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) using a calm voice
24. 24.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) name-calling
25. 25.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) shouting back (d) focusing on the problem
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
28. 28.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
29. 29.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) spreading gossip (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
32. 32.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
38. 38.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False

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