Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 349 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
3. 3.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
6. 6.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) finding a middle way
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
8. 8.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) walking off in anger
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
10. 10.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) listening without blame (d) focusing on the problem
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
13. 13.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
14. 14.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
18. 18.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) listening without blame
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
21. 21.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) using a calm voice (d) saying “I feel…”
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) name-calling (d) using a calm voice
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
25. 25.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
30. 30.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
32. 32.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
36. 36.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) listening without blame

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