Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 350 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) shouting back
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
4. 4.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
9. 9.True or false: “name-calling” makes a conflict worse. (a) False (b) True
10. 10.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
12. 12.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
15. 15.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) finding a middle way (d) apologising sincerely
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
19. 19.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) walking off in anger
27. 27.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) listening without blame (d) name-calling
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
31. 31.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
33. 33.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
37. 37.True or false: “shouting back” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down

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