Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 35 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
2. 2.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
4. 4.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) shouting back (d) bringing up old fights
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) focusing on the problem (d) listening without blame
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
12. 12.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) walking off in anger (d) bringing up old fights
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) shouting back
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) name-calling
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) bringing up old fights (d) apologising sincerely
18. 18.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
23. 23.True or false: “name-calling” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
26. 26.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) listening without blame (d) walking off in anger
27. 27.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
28. 28.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
33. 33.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) shouting back
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
39. 39.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides

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