Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 36 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) using a calm voice (d) listening without blame
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
6. 6.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) listening without blame
7. 7.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) taking sides at once (d) bringing up old fights
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) listening without blame
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) shouting back
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) shouting back
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) focusing on the problem
18. 18.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) apologising sincerely
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
24. 24.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
25. 25.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
26. 26.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) name-calling
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
33. 33.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) spreading gossip (d) shouting back
34. 34.True or false: “shouting back” helps solve a conflict. (a) False (b) True
35. 35.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
36. 36.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
38. 38.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) spreading gossip (d) saying “I feel…”

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