Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 351 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) shouting back
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
6. 6.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) bringing up old fights (d) taking sides at once
7. 7.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) walking off in anger
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) shouting back
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) name-calling (d) bringing up old fights
14. 14.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) using a calm voice (d) shouting back
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
17. 17.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
21. 21.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) spreading gossip (d) apologising sincerely
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
30. 30.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
31. 31.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
35. 35.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) name-calling (d) finding a middle way
40. 40.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence

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