Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 352 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
5. 5.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
6. 6.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) bringing up old fights (d) shouting back
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
8. 8.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
9. 9.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) spreading gossip (d) bringing up old fights
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) finding a middle way
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) name-calling
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) bringing up old fights
17. 17.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) name-calling
20. 20.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
28. 28.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
29. 29.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
31. 31.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
33. 33.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) spreading gossip (d) using a calm voice
34. 34.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
37. 37.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) using a calm voice
39. 39.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) focusing on the problem
40. 40.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak

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