Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 353 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
4. 4.True or false: “shouting back” helps solve a conflict. (a) False (b) True
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
8. 8.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
10. 10.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
11. 11.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) apologising sincerely (d) focusing on the problem
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
13. 13.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
14. 14.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) using a calm voice (d) saying “I feel…”
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) shouting back (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) name-calling
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
26. 26.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) apologising sincerely
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) using a calm voice (d) finding a middle way
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) using a calm voice
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) using a calm voice (d) listening without blame
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) taking sides at once
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse

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