Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 354 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) name-calling (d) finding a middle way
5. 5.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
7. 7.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) apologising sincerely
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
9. 9.True or false: “name-calling” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
12. 12.True or false: “name-calling” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
14. 14.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) apologising sincerely
20. 20.True or false: “shouting back” helps solve a conflict. (a) True (b) False
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
26. 26.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) focusing on the problem
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) bringing up old fights
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) name-calling (d) taking sides at once
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) spreading gossip (d) name-calling
40. 40.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True

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