Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 355 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
2. 2.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) name-calling
3. 3.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
7. 7.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
10. 10.Which of these makes a conflict worse? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) focusing on the problem
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
15. 15.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) bringing up old fights (d) apologising sincerely
17. 17.True or false: “name-calling” makes a conflict worse. (a) False (b) True
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
20. 20.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) focusing on the problem (d) finding a middle way
21. 21.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) finding a middle way
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) spreading gossip (d) finding a middle way
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) finding a middle way (d) listening without blame
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) finding a middle way (d) walking off in anger
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
28. 28.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) saying “I feel…”
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
30. 30.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) apologising sincerely (d) saying “I feel…”
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
33. 33.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) shouting back (d) taking sides at once
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
35. 35.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
36. 36.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) walking off in anger (d) taking sides at once
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) name-calling (d) saying “I feel…”
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
40. 40.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) shouting back

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