Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 356 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) taking sides at once
5. 5.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
6. 6.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
16. 16.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
22. 22.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
23. 23.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
25. 25.True or false: “shouting back” makes a conflict worse. (a) True (b) False
26. 26.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) shouting back (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.True or false: “name-calling” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) apologising sincerely
31. 31.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) bringing up old fights
32. 32.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) listening without blame
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
37. 37.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
38. 38.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
39. 39.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) using a calm voice (d) bringing up old fights

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