Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 357 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
3. 3.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) finding a middle way (d) bringing up old fights
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) bringing up old fights
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) name-calling
15. 15.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
16. 16.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
18. 18.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) spreading gossip
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
21. 21.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) listening without blame (d) apologising sincerely
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) saying “I feel…” (d) taking sides at once
25. 25.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) shouting back (d) saying “I feel…”
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
28. 28.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) name-calling
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
30. 30.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) bringing up old fights (d) taking sides at once
31. 31.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) walking off in anger (d) name-calling
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
36. 36.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) taking sides at once (d) focusing on the problem
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath

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