Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 358 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
3. 3.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) taking sides at once
6. 6.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
7. 7.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) saying “I feel…” (d) walking off in anger
8. 8.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
9. 9.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
13. 13.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
14. 14.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) taking sides at once (d) spreading gossip
15. 15.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
19. 19.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) listening without blame (d) using a calm voice
21. 21.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
26. 26.True or false: “name-calling” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) shouting back
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
36. 36.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
37. 37.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
38. 38.True or false: “name-calling” helps solve a conflict. (a) False (b) True
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) listening without blame (d) apologising sincerely

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