Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 37 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
6. 6.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) finding a middle way
14. 14.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) saying “I feel…”
15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
19. 19.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) name-calling (d) shouting back
20. 20.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) listening without blame
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) spreading gossip (d) shouting back
27. 27.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) bringing up old fights (d) walking off in anger
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) listening without blame
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) spreading gossip
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) walking off in anger (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) shouting back
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False

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