Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 360 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) taking sides at once
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) finding a middle way
5. 5.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
6. 6.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
7. 7.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) taking sides at once
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
14. 14.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) name-calling
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) taking sides at once
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
19. 19.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) using a calm voice (d) focusing on the problem
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) spreading gossip
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) bringing up old fights (d) shouting back
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) focusing on the problem
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) taking sides at once (d) using a calm voice
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
34. 34.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) bringing up old fights (d) finding a middle way
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
39. 39.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) saying “I feel…”

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