Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 363 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
2. 2.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) saying “I feel…” (d) focusing on the problem
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
10. 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
11. 11.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) bringing up old fights (d) using a calm voice
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
14. 14.True or false: “shouting back” makes a conflict worse. (a) True (b) False
15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
16. 16.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) listening without blame
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) listening without blame
24. 24.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) using a calm voice (d) focusing on the problem
25. 25.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) focusing on the problem (d) saying “I feel…”
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
29. 29.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
31. 31.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) spreading gossip (d) taking sides at once
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) finding a middle way (d) walking off in anger
33. 33.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) shouting back
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
39. 39.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) walking off in anger (d) shouting back
40. 40.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it

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