Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 365 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
3. 3.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) finding a middle way (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
6. 6.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) shouting back
7. 7.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) spreading gossip
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
14. 14.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
15. 15.True or false: “name-calling” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) using a calm voice
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) saying “I feel…” (d) name-calling
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
21. 21.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) bringing up old fights
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
24. 24.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) walking off in anger (d) name-calling
25. 25.True or false: “name-calling” makes a conflict worse. (a) True (b) False
26. 26.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) using a calm voice
27. 27.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) walking off in anger (d) taking sides at once
28. 28.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) apologising sincerely (d) focusing on the problem
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) focusing on the problem (d) finding a middle way
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1

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