Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 367 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) walking off in anger
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
10. 10.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) walking off in anger (d) finding a middle way
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) finding a middle way
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) apologising sincerely (d) focusing on the problem
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
21. 21.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) apologising sincerely
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) saying “I feel…”
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
24. 24.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
26. 26.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) finding a middle way
29. 29.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
30. 30.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
33. 33.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) apologising sincerely (d) spreading gossip
34. 34.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
35. 35.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
39. 39.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s

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