Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 368 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) using a calm voice
3. 3.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
4. 4.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
6. 6.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) using a calm voice
11. 11.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) spreading gossip (d) taking sides at once
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) apologising sincerely (d) listening without blame
20. 20.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) finding a middle way
21. 21.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) shouting back (d) bringing up old fights
24. 24.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
25. 25.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) focusing on the problem (d) apologising sincerely
28. 28.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) shouting back (d) taking sides at once
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) finding a middle way
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) name-calling (d) saying “I feel…”
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
38. 38.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) bringing up old fights (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse

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