Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 369 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
2. 2.Which of these makes a conflict worse? (a) bringing up old fights (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
5. 5.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) listening without blame
9. 9.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) taking sides at once (d) spreading gossip
10. 10.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) saying “I feel…” (d) name-calling
11. 11.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) name-calling (d) saying “I feel…”
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) bringing up old fights
16. 16.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
18. 18.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) shouting back (d) taking sides at once
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
24. 24.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) walking off in anger (d) shouting back
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
26. 26.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) focusing on the problem (d) walking off in anger
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) name-calling (d) walking off in anger
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) finding a middle way
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) taking sides at once (d) name-calling
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
40. 40.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it

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