Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 370 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
7. 7.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) walking off in anger
11. 11.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
12. 12.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) walking off in anger
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) shouting back (d) taking sides at once
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
15. 15.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
17. 17.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
18. 18.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) listening without blame
22. 22.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) apologising sincerely
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) shouting back (d) finding a middle way
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
29. 29.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
31. 31.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) walking off in anger (d) listening without blame
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) saying “I feel…” (d) using a calm voice
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) finding a middle way (d) listening without blame
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
39. 39.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
40. 40.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) using a calm voice

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