Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 38 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
3. 3.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) bringing up old fights
4. 4.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) spreading gossip
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
7. 7.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
8. 8.True or false: “name-calling” makes a conflict worse. (a) True (b) False
9. 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) spreading gossip (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
14. 14.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) name-calling (d) walking off in anger
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
16. 16.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
20. 20.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) shouting back
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
28. 28.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) name-calling
29. 29.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) saying “I feel…”
31. 31.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) shouting back
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
34. 34.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) apologising sincerely
36. 36.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) using a calm voice (d) shouting back
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) walking off in anger
39. 39.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) walking off in anger
40. 40.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) taking sides at once

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