Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 371 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) listening without blame
3. 3.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) finding a middle way (d) taking sides at once
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
8. 8.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) finding a middle way (d) saying “I feel…”
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.True or false: “name-calling” helps solve a conflict. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) spreading gossip
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) apologising sincerely
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
21. 21.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) shouting back
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
25. 25.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) bringing up old fights
26. 26.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) using a calm voice
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) taking sides at once (d) apologising sincerely
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) name-calling (d) focusing on the problem
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
35. 35.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4

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