Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 372 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) bringing up old fights (d) taking sides at once
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) finding a middle way (d) name-calling
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) spreading gossip (d) walking off in anger
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
8. 8.True or false: “shouting back” makes a conflict worse. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) walking off in anger
10. 10.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) listening without blame
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
14. 14.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
15. 15.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) spreading gossip (d) apologising sincerely
20. 20.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) using a calm voice (d) focusing on the problem
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
23. 23.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) finding a middle way
28. 28.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) spreading gossip
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
33. 33.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) walking off in anger (d) apologising sincerely
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
37. 37.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) listening without blame
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
40. 40.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False

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