Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 374 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) walking off in anger
3. 3.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) focusing on the problem (d) taking sides at once
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) walking off in anger
6. 6.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) walking off in anger
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) shouting back (d) name-calling
9. 9.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) using a calm voice
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
14. 14.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
15. 15.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
20. 20.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) finding a middle way (d) bringing up old fights
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) listening without blame (d) using a calm voice
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
25. 25.True or false: “name-calling” helps solve a conflict. (a) True (b) False
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) shouting back
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) listening without blame (d) bringing up old fights
31. 31.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
35. 35.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) listening without blame
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
38. 38.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) listening without blame (d) name-calling
39. 39.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes

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