Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 377 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) finding a middle way
2. 2.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) shouting back (d) taking sides at once
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) using a calm voice (d) saying “I feel…”
6. 6.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) bringing up old fights
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
8. 8.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) focusing on the problem (d) bringing up old fights
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) taking sides at once
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
15. 15.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
17. 17.True or false: “name-calling” helps solve a conflict. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) shouting back
19. 19.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) saying “I feel…” (d) name-calling
20. 20.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) using a calm voice (d) bringing up old fights
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
23. 23.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) name-calling
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
25. 25.Which of these helps solve a conflict? (a) listening without blame (b) walking off in anger (c) bringing up old fights (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) finding a middle way (d) listening without blame
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
32. 32.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
36. 36.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) finding a middle way (d) walking off in anger
37. 37.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
38. 38.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan

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