Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 378 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) spreading gossip (d) shouting back
2. 2.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
4. 4.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
5. 5.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
8. 8.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) shouting back (d) apologising sincerely
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) taking sides at once (d) name-calling
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
18. 18.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
21. 21.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
23. 23.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) walking off in anger (d) spreading gossip
25. 25.True or false: “shouting back” helps solve a conflict. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) listening without blame
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) apologising sincerely (d) taking sides at once
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
34. 34.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
36. 36.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) shouting back
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
39. 39.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) walking off in anger (d) bringing up old fights
40. 40.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False

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