Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 379 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
2. 2.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) apologising sincerely
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
5. 5.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
6. 6.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
9. 9.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) listening without blame (d) name-calling
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) spreading gossip
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) focusing on the problem (d) spreading gossip
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) walking off in anger
16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) focusing on the problem
18. 18.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
23. 23.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
29. 29.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) taking sides at once
30. 30.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
32. 32.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
34. 34.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
38. 38.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) name-calling
40. 40.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully

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