Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 380 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) walking off in anger
8. 8.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) listening without blame (d) saying “I feel…”
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) bringing up old fights
10. 10.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) using a calm voice (d) bringing up old fights
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
13. 13.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
15. 15.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) bringing up old fights (d) shouting back
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) finding a middle way
18. 18.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) walking off in anger (d) spreading gossip
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) name-calling (d) spreading gossip
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) focusing on the problem (d) finding a middle way
21. 21.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
22. 22.Which of these makes a conflict worse? (a) name-calling (b) apologising sincerely (c) using a calm voice (d) focusing on the problem
23. 23.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
31. 31.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan

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