Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 381 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) apologising sincerely (d) finding a middle way
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
12. 12.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) listening without blame
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) bringing up old fights
14. 14.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) taking sides at once (d) focusing on the problem
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
16. 16.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) apologising sincerely
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) walking off in anger (d) name-calling
19. 19.True or false: “shouting back” makes a conflict worse. (a) False (b) True
20. 20.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) name-calling (d) shouting back
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) spreading gossip (d) shouting back
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
25. 25.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
26. 26.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) apologising sincerely
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.True or false: “name-calling” helps solve a conflict. (a) True (b) False
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) name-calling (d) walking off in anger
39. 39.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) taking sides at once

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