Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 382 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 3 (d) step 4
2. 2.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) bringing up old fights
3. 3.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) name-calling (d) shouting back
4. 4.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) name-calling (d) focusing on the problem
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
9. 9.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) using a calm voice (d) apologising sincerely
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
13. 13.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
18. 18.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) bringing up old fights (c) apologising sincerely (d) focusing on the problem
22. 22.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) spreading gossip (d) apologising sincerely
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
25. 25.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) name-calling (d) spreading gossip
33. 33.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
38. 38.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) using a calm voice (d) taking sides at once
39. 39.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) finding a middle way
40. 40.True or false: “shouting back” helps solve a conflict. (a) True (b) False

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