Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 383 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
5. 5.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
6. 6.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) name-calling
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) finding a middle way
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) walking off in anger
10. 10.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
19. 19.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
20. 20.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
21. 21.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
22. 22.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) bringing up old fights
24. 24.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) apologising sincerely
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) spreading gossip (d) using a calm voice
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
27. 27.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) bringing up old fights (d) spreading gossip
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
30. 30.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) shouting back
33. 33.True or false: “shouting back” makes a conflict worse. (a) True (b) False
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) saying “I feel…”
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) bringing up old fights (d) taking sides at once
40. 40.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2

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