Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 384 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
4. 4.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
6. 6.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
7. 7.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) spreading gossip
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
9. 9.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) using a calm voice (d) saying “I feel…”
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) name-calling (d) bringing up old fights
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) listening without blame
14. 14.True or false: “name-calling” makes a conflict worse. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) bringing up old fights
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) finding a middle way
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
24. 24.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) bringing up old fights (d) taking sides at once
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
26. 26.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
30. 30.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
36. 36.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) finding a middle way
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath

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