Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 386 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) spreading gossip (d) name-calling
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
4. 4.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) focusing on the problem
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
6. 6.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
7. 7.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) shouting back
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
19. 19.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) name-calling
20. 20.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
25. 25.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) finding a middle way (d) walking off in anger
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
29. 29.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
30. 30.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) apologising sincerely (d) focusing on the problem
34. 34.True or false: “shouting back” makes a conflict worse. (a) False (b) True
35. 35.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) finding a middle way

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