Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 387 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) bringing up old fights
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) taking sides at once
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) finding a middle way
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
8. 8.True or false: “shouting back” makes a conflict worse. (a) True (b) False
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
11. 11.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) spreading gossip
12. 12.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) walking off in anger (d) name-calling
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) finding a middle way (d) name-calling
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
19. 19.True or false: “shouting back” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) finding a middle way (d) using a calm voice
21. 21.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
27. 27.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
28. 28.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
31. 31.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
32. 32.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) finding a middle way (d) using a calm voice
33. 33.True or false: “name-calling” makes a conflict worse. (a) True (b) False
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) using a calm voice (d) saying “I feel…”
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) apologising sincerely
39. 39.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) taking sides at once (d) shouting back
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it

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