Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 389 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) name-calling (d) saying “I feel…”
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) taking sides at once (d) spreading gossip
4. 4.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
8. 8.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) shouting back (d) using a calm voice
9. 9.True or false: “name-calling” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
12. 12.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) bringing up old fights
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) listening without blame
17. 17.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
18. 18.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) taking sides at once
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
21. 21.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) listening without blame (d) taking sides at once
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) apologising sincerely
28. 28.True or false: “name-calling” makes a conflict worse. (a) True (b) False
29. 29.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) spreading gossip
30. 30.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
31. 31.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
32. 32.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) shouting back
33. 33.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) focusing on the problem

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