Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 390 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
2. 2.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) finding a middle way (d) apologising sincerely
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) finding a middle way
5. 5.True or false: “shouting back” makes a conflict worse. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
7. 7.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) walking off in anger (d) spreading gossip
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) shouting back (d) apologising sincerely
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
14. 14.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) taking sides at once (d) finding a middle way
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) name-calling (d) saying “I feel…”
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.True or false: “shouting back” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) saying “I feel…” (d) walking off in anger
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
29. 29.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) listening without blame
30. 30.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
31. 31.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
35. 35.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
36. 36.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
40. 40.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) taking sides at once (d) bringing up old fights

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