Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 391 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
2. 2.True or false: “name-calling” helps solve a conflict. (a) True (b) False
3. 3.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
4. 4.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
6. 6.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) apologising sincerely (d) listening without blame
7. 7.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) saying “I feel…”
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
20. 20.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) finding a middle way
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
23. 23.Which of these helps solve a conflict? (a) finding a middle way (b) walking off in anger (c) bringing up old fights (d) taking sides at once
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
26. 26.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) name-calling
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
31. 31.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) bringing up old fights
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
34. 34.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) listening without blame (d) apologising sincerely
35. 35.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) focusing on the problem (d) using a calm voice
38. 38.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
39. 39.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) apologising sincerely
40. 40.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) apologising sincerely

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