Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 392 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) shouting back (d) listening without blame
2. 2.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) bringing up old fights (d) taking sides at once
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
5. 5.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
8. 8.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) bringing up old fights
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) focusing on the problem
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) apologising sincerely
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) spreading gossip (d) apologising sincerely
19. 19.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
21. 21.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) listening without blame
23. 23.True or false: “name-calling” helps solve a conflict. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) name-calling
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) saying “I feel…” (d) using a calm voice
28. 28.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) saying “I feel…” (d) bringing up old fights
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
40. 40.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) using a calm voice

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