Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 393 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
4. 4.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) shouting back (d) walking off in anger
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
13. 13.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
14. 14.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
19. 19.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
20. 20.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
22. 22.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
25. 25.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
26. 26.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) apologising sincerely
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
32. 32.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) apologising sincerely (d) finding a middle way
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
38. 38.True or false: “shouting back” helps solve a conflict. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
40. 40.True or false: “listening without blame” helps solve a conflict. (a) False (b) True

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