Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 394 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) apologising sincerely
2. 2.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
3. 3.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) name-calling
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
8. 8.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) walking off in anger (d) focusing on the problem
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) using a calm voice (d) listening without blame
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) finding a middle way
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) spreading gossip
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
18. 18.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
21. 21.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
32. 32.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) walking off in anger
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
34. 34.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
36. 36.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) walking off in anger (d) using a calm voice
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) spreading gossip
38. 38.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
39. 39.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan

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